Welcome to Neptune^® 360™

Welcome to Neptune^® 360™, Neptune’s elite water utility management platform that provides all the power you need with the flexibility you want. Through Neptune's Software-as-a-Service (SaaS) model, utilities have access to a solution that is scalable, reliable, and secure. Neptune hosts the application and provides software management-related activities, which frees up utilities to concentrate on providing their consumers clean, safe water.

The built-in reporting in Neptune 360 enables utilities to analyze consumption trends to help consumers with cost-effective water usage solutions. Without the right level of insight, data is just data. By having solid analytics behind accurate data, utilities can make good business decisions around water conservation and still maximize profitability.

The Neptune 360 Dashboard is your go-to tool in the utility management toolbox.

 

 

Information and Procedures in This Help Topic

Click a link to display the related information or step-by-step procedure.

• Pinpoint Network Accuracy

• Maximize your Neptune^® 360™ Experience

• Specifications

• Use the Search Function

• Navigation Buttons

 

 

Pinpoint Network Accuracy

Neptune 360 can troubleshoot issues quickly and effectively. The Dashboard provides snapshots of water consumption for customers within your utility network. See any areas of concern? The map shows you the details for each customer location.

 

You can change the map style to review area trends and potential terrain-related issues.

 

 

Maximize Your Neptune^® 360™ Experience

The features of Neptune 360 make it easy to quickly get up and running with the software:

• Cloud-based platform ensures data is secure and continuously monitored
• Built-in data analytics provide quick and effective data management and customer response
• Integrated data enables seamless sharing across utility departments

 

 

Specifications

Neptune 360 is supported on:

• Google Chrome.
• Microsoft Edge (recommended if using touch-screen monitors).
• Android and iOS devices for Neptune 360 Mobile.

 

 

Navigation Buttons

The Welcome page includes the following buttons to access the specific software function. You can also select the functions from the side menu.

Navigation Button Descriptions

Button	Description
	My Dashboard – View system statistics on the dashboard and generate usage reports.
	Customer Inquiry – View customer account and usage data.
	Data Logs – View data logs uploaded from 360 mobile devices.
	Groups – View and manage customer groups.
	Billing Services – Import and export billing records and view export history.
	Notifications – Manage notifications and alerts.
	User Management – Add and edit system users.
	Utility Management – Add and edit utility account information and data collection devices.
	Route Management – View and assign meter readers to routes.
	Reports – Run field and endpoint data reports.
	Communication Scheduler – View and manage communication schedules between endpoints and Neptune 360.

 

 

Use the Search Function

On this window, you can search on the following to display the related customer information:

• Account Number.
• Customer Name.
• Meter ID / MIU Meter Interface Unit, also called an endpoint, that captures water consumption readings. ID.
• Address.

1. On the Neptune 360 Welcome page, in the Search By field, select the criteria on which you want to search.

   

2. In the Search Customer Accounts field, type a partial or full search word or phrase, and then click .

The Choose Account dialog box appears.

3. Select an account, and then click Ok.

The system displays the account and meter details in both the left and right window panels. A pin drop icon shows the account's physical location on the map. You can hover over the icon to display account location details ().

See Also